Guarantee Service

OfficialTime Guarantee service

We're here for you. we guarantee you get the item you ordered or your money back.

  • We will replace it when the product is damaged or lost during shipment.
  • We do accept Returns / Exchanges for any product which has NOT been mounted, worn, bent, cut, altered, stained, or damaged within 14 days of customer's receipt of goods.
  • Product returns are the responsibility of the customer. Please ensure that returned goods are packaged carefully, to avoid damage during transit. All refunds will be processed using the same method as the original payment method.
  • You may also request an exchange for a similar or different product.

We do believe that making customers happy is always the first !